FLAT RATE STANDARD SHIPPING $6.95

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SHIPPING

Our Response to COVID 19:

It is business as usual and we are shipping orders across Australia Daily

 However in some areas you may experience delays to the normal Australia Post delivery time frames, this is out of our control, unfortunately.  Australia Post is no longer guaranteeing their next day Express Post service.  However it will still be the faster method

Should this happen in your area please be assured your fudge will still arrive fresh.  We make it all fresh a day before it leaves.  The use by date is 3 months and we suggest the best before to be 4-5 weeks after receiving it. 

Australia Post is also leaving  parcels if you are not home to save people having to go to the post office to collect

Feel free to email us hello@smoochies.com.au for any questions you might have.

 

Autumn Heat:

This time of year some areas are still experiencing hot weather. If you are in one of those areas we recommend using Express Post and being home to receive your package or have it delivered to work.  We do go the extra mile and double-box your order.... then wrap it in foil bubble wrap for thermal protection.  As much as our packaging has thermal protection when temperatures are in the 30's and 40's our fudge may melt if placed in direct sunlight.

If I order today when will I receive my fudge?

We like you to have your fudge fix ASAP!  

So...

  • If ordering after hours - we will prepare your fudge box the very next day
  • If ordering on a business day cut off is 9.30am AEDT for same day turnaround.

If ordering over the weekend we will be right onto your order on Monday (except public holidays). 

We use Australia Post Parcel Post. They deliver in 2 OR more business days after us posting (dependent upon where you live in Australia). Use the link below to get a better idea of when to expect your fudge fix.  Once your order has been processed we will email you your unique tracking details.

If possible, please supply a delivery address where someone will be at home or at work to receive your yummy treats. 

👉  Australia Post Standard Parcel Delivery Times  

The From Post Code is 4558

But I Need a FAST Fudge Fix

For all you Fudge Fanatics who want their FUDGE FIX like yesterday...we do have the Express Post option. Australia Post won't guarantee next day delivery as the Sunshine Coast is not a major city.  However experience tells us customers in most capital cities and major centres will receive their Fudge Fix the very next day.  The rest of the country 1-3 days after that.  We pack all Express Post parcels first so they are ready in the morning when the postie drops by.  To check how fast Express Post will get to your area use this handy Australia Post Link

👉  Australia Post Standard Parcel Delivery Times  

The From Post Code is 4558

Why isn't My Tracking Number Working?

Don't panic this is normal as they get scanned when they get back to the mail centre.

Or

If we receive your order after 11am (Qld) and we still have time and fresh fudge to fulfil it we will do so that day.  However it might mean your parcel missed our daily Australia Post pick up. So as not to hold your order up we pop your parcel in the Australia Post Red Post Box just outside our shop's front door by the 5pm deadline.  When Australia Post empties the mailbox they don't get scanned at this point.  More often than not they get scanned at a mail centre closer to their destination. 

 

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