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Facts and Questions
Welcome to Smoochies. All our fudge is handmade on the Sunshine Coast by our awesome team... we are an authentic locally family owned small batch business.
If the question you have isn’t answered here please send us an email at hello@smoochies.com.au and we will be happy to assist. We would love to hear from you anytime of the day or night (via email of course). We check our emails 6 times a day 7 days a week. 🧡
How big are the blocks of fudge?
Each 6 piece box weighs a minimum of 600g. So that's over HALF a KILO of happiness in each box. 😲 Each piece is very dense so one piece equals 6-8 bite size pieces. So you might just have to play nice and share!!! 😊
So does that mean each block is 100g each ?
We certainly aim for 100g each but as our fudge is all handmade and hand cut some pieces might be 108g and another piece 98g. But never will the fudge combined weigh less than 600g. It will normally weigh a bit more than 600g just to be on the safe side. ⚖️
How long does your fudge last?
At Smoochies, our fudge is made fresh from scratch in small batches using dairy and quality ingredients.—never from packet mixes or filled with preservatives. That means it’s not like the long-life fudge you might find in stores.
To enjoy it at its very best, we recommend eating your fudge within 1 to 2 weeks of receiving it.
To keep it fresher for longer:
Store it in an airtight container in a cool, dark place, or
Pop it in the fridge to help extend the shelf life.
Need even more time? Our fudge can also be frozen —just defrost for 24 hours before enjoying.
Think of our fudge like you would cookies or brownies—made fresh and best enjoyed fresh. Just like those treats, it will naturally firm up or go stale over time. So don’t wait—dig in while it’s soft, creamy, and perfect!
When will my fudge order be processed?
As we hand make our Fudge in small batches and we want it to be as fresh as possible for you to receive, Please allow 1-4 business days for processing your order. Once your order has been processed, it will be delivered by express postage with Australia Post.
Our fudge kitchen post orders Monday-Thursday. We do not ship orders on Fridays, so your order arrives as fresh as possible. If you place an order after 8:00am Thursday, it will be shipped the following week.
Use the link below to get a better idea of when to expect your fudge fix. Once your order has been processed we will email you your unique tracking details.
If possible, please supply a delivery address where someone will be at home or at work to receive your yummy treats.
👉 Australia Post Standard Parcel Delivery Times
Postage leaves from Sunshine Coast, Qld 4573
Why isn't My Tracking Number Working?
Don't panic this is normal as they get scanned when they arrive at the mail centre and they may just be in transit
Does Fudge Travel Well?
Excellent question ✔️ and...yes it does. Unlike chocolate, fudge doesn't melt. It might soften on hot or humid days, but it wont melt. So it will arrive almost identical to how we send it. Plus, we go the extra mile double-box your order and then wrap it in foil bubble wrap for thermal protection.
Picture below of the outer strong cardboard box.
My Fudge Has Softened in Transit
Should this happen on extreme weather days never fear. Heat does not damage fudge. When we make fudge it starts off as a warm gooey consistency...then it sets. So all you need to do is place it in your freezer for 20 minutes or fridge for 30 minutes for it to set again.
Warmer Months:
We do however recommend please supplying a delivery address where someone will be at home or at work to receive your yummy treats.
Our email inbox is normally checked at least 6 times a day 7 days a week. hello@smoochies.com.au
What is Fudge?
A soft confectionery made from sugar, butter, and milk or cream. We have used a traditional fudge recipe so that it is soft and crumbly, leaving you wanting more!
Allergy information?
Being a small commercial kitchen all of our fudge ingredients are manufactured on the same equipment that processes peanuts, tree nuts, milk, soy, eggs, wheat and artificial food colouring. Our fudge is made using sugar, cream, butter, chocolate, and flavourings depending on the fudge type.
As much as we try real hard not to our utensils that are used in preparing and cutting fudge can become “contaminated” with trace amounts of food allergens that may trigger an allergic reaction.
Is Your Fudge GLUTEN FREE?
The majority of our flavours are Gluten Free except Cookies & Cream, Malteser, Rocky Road and Biscoff. BUT that leaves 20 flavours that are gluten FREE. All the gluten free flavours have (GF) after their name.
What if my Fudge is damaged when I receive it?
If your order is received in an unsatisfactory condition, please reach out to us within 3 days of receipt to hello@smoochies.com.au with your order number and as many photos as possible
Can I order other flavours?
If your favourite Smoochie's gourmet fudge is not part of our Build a Box Top 20 selection we can certainly take credit card phone orders over the phone.
Please call 0415 419 935 to order your custom box
Weddings:
Firstly Congratulations!
Currently we supply slabs of our delicious fudge to brides & grooms wanting to cut up pieces to add to their lolly bar or packaging. We now also offer our 100g pre-boxed fudge flavours (see below). Please email us for more details hello@smoochies.com.au
Where do you ship to?
Currently our Fudge is only available for Australian shipping destinations
Thanks for reading all the way to the bottom of our FAQ page. Hoping you found what you needed... if not please send us an email hello@smoochies.com.au or a Facebook message.
Remember...
Life Happens...Fudge Helps!