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FAQ

Facts and Questions

Welcome to Smoochies.  All our fudge and ice cream is handmade on the Sunshine Coast by Cate, Peter and our awesome team... we are an authentic locally family owned small batch business.

If the question you have isn’t answered here please send us an email at hello@smoochies.com.au and we will be happy to assist.  We would love to hear from you anytime of day or night (via email of course) 🧡

How big are the blocks of fudge?

Each 6 piece box weighs a minimum of 600g.  So that's over HALF a KILO of happiness in each box.  😲 Each piece is very dense so one piece equals 6-8 bite size pieces. So you might just have to play nice and share!!! 😊

So does that mean each block is 100g each ?

We certainly aim for 100g each but as our fudge is all handmade and hand cut some pieces might be 108g and another piece 98g.  But never will the fudge combined weigh less than 600g.  It will normally weigh a bit more than 600g just to be on the safe side.  ⚖️

How much is a 100g block of fudge in your actual bricks & mortar shop? 

We sell a block of fudge for $5.50

If I order today when will I receive my fudge?

We like you to have your fudge fix ASAP!  

So...

  • If ordering after hours - we will prepare your fudge box the very next day... we will move heaven and earth to lodge it with Australia Post on that day
  • If ordering on a business day by 11am we will have time to process your order and also send it out that same day.  

If ordering over the weekend we will be right onto your order on Monday (except public holidays). 

We use Australia Post Parcel Post. They deliver in 2 OR more business days after us posting (dependent upon where you live in Australia). Use the link below to get a better idea of when to expect your fudge fix 📮  Once your order has been processed we will email you your unique tracking details.

👉  Australia Post Standard Parcel Delivery Times  

The From Post Code is 4558

But I Need a FAST Fudge Fix

For all you Fudge Fanatics who want their FUDGE FIX like yesterday...we do have the Express Post option. Australia Post won't guarantee next day delivery as the Sunshine Coast is not a major city.  However experience tells us customers in most capital cities and major centres will receive their Fudge Fix the very next day.  The rest of the country 1-3 days after that.  We pack all Express Post parcels first so they are ready in the morning when the postie drops by.  To check how fast Express Post will get to your area use this handy Australia Post Link

👉  Australia Post Standard Parcel Delivery Times  

The From Post Code is 4558

Why isn't My Tracking Number Working?

Don't panic this is normal.  If we receive your order after 11am and we still have time and fresh fudge to fulfil it we will do so that day.  However it might mean your parcel missed our daily Australia Post pick up. So as not to hold your order up we pop your parcel in the Australia Post Red Post Box just outside our shop's front door by the 5pm deadline.  When Australia Post picks them up they don't get scanned at this point.  More often than not they get scanned at a mail centre closer to their destination. 

Does Fudge Travel Well?

Excellent question ✔️ Funny enough...yes it does.  Fudge is not like chocolate it doesn't melt.  It might soften on hot humid days...but it wont melt.  Also we double box your order and then wrap it in foil bubblewrap.  The fudge is custom packed for you in a box with a window.  This box is then placed inside a strong mailing box. This is the outer thick cardboard mailing box pictured here 

Can I send a fudge box as a gift with a message? 🎀

Yes you can...

If you choose one of our popular pre-made boxes at the Checkout just add your message in the Notes box and we will hand write your message on a card for you at NO CHARGE!

or

If you build a custom box just drop us an email once you Checkout with the message details and we shall make it happen for you.

What is Fudge?

A soft confectionery made from sugar, butter, and milk or cream. Ours is made with glorious cream.  Therefore our type of fudge is the silky smooth creamy type. 

However if you are partial to the hard, grainy, crumbly type of fudge we do have you covered with our Old School Box .  We have lots of Scottish folk coming into our shop for this kind of fudge.  They call it Scottish Tablet.

Allergy information?

Being a small commercial kitchen all of our fudge ingredients are manufactured on the same equipment that processes peanuts, tree nuts, milk, soy, eggs, wheat and artificial food colouring. As much as we try real hard not to our utensils that are used in preparing and cutting fudge can become “contaminated” with trace amounts of food allergens that may trigger an allergic reaction. 

Is Your Fudge GLUTEN FREE?

The majority of our flavours are Gluten Free except Cookies & Cream, Malteser, Rocky Road, Turkish Chocolate and Rum & Raisin....BUT that leaves 25 flavours that are gluten FREE. All the gluten free flavours have (GF) after their name. 

Is Your Ice Cream GLUTEN FREE?

Yes the majority are gluten free.  We also have gluten free waffle cones available. Why should you miss out on all the fun of the crunch of a waffle cone.

Is your Fudge & Ice Cream Vegan

Fudge is not Vegan friendly but yes we do have some yummy sorbets for vegans.  We are well known for our Mango Sorbet which is made from real mango cheeks.  Some people actually think it is dairy ice cream as it is so creamy

How should I store the fudge?  

Do not store in the fridge.  Unless it is in the middle of summer and an extremely humid day.  Fudge is best kept at 22 Degrees Celsius.  Refrigerating the fudge just causes it to dry out faster.  Just pop it in a container...that's is of course if you have any left over.

Does Fudge "go off"?

Our yummy fudge has a use by three month shelf life. To get the best out of it we suggest consuming it no longer than 2 weeks after receiving it. But I bet you will eat it way before that time anyway 😃

It does not need to be sealed airtight.  If after awhile it does go a little dry on the outside place in a microwave for several seconds.  Also any leftover fudge can be melted down in a microwave and poured over your ice cream, pudding or used as a strawberry dip.

Fudge is not like chocolate it does not melt, it only softens. If by chance on a hot day it has softened just pop it in the fridge for 20 minutes.

Do you have other shops?

Yes we have our sister shop The Fudge Cottage which can be found at Palmview on the Sunshine Coast (part of Aussie World Village).  You will find Cate there most of the time making the fudge and Peter at Smoochies in Cotton Tree (Maroochydore) making the ice cream.

Can I order other flavours?

If your favourite Smoochie's gourmet fudge is not part of our Build a Box Top 30 selection we can certainly take credit card phone orders over the phone. 

Please call 07 5494 5844 to order your custom box

Weddings: 

Firstly Congratulations!

Currently we supply slabs of our delicious fudge to brides & grooms wanting to cut up pieces to add to their lolly bar or packaging. We now also offer our 100g pre-boxed fudge flavours (see below). Please email us for more details hello@smoochies.com.au 

Wholesale Fudge Enquiries

We have developed a range of 100g pre-packaged boxes for the wholesale market. There are six flavours in the range.  We also wholesale our 2.4kg slabs of fudge . Please phone us on (07) 5494 5844 or email us at hello@smoochies.com.au for further wholesale information. 

Do you offer fundraising drives?

Yes we most certainly do.  Please email us for a Fundraising Drive kit hello@smoochies.com.au

Where do you ship to?

Currently our Fudge is only available for Australian shipping destinations

Thanks for reading all the way to the bottom of our FAQ page.  Hoping you found what you needed... if not please send us an email hello@smoochies.com.au

Remember...

Life Happens...Fudge Helps!

 

 

 

  

 

 

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