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FAQ

 COVID 19 UPDATE

SHIPPING

Due to the high demand across Australia for parcel delivery we are using Australia Post Express Post parcel service to make sure your yummy fudge arrives in the fastest time possible.

Our aim is to get your fudge to you as quickly as possible. All orders placed before 9.30am AEST on Monday – Friday will be dispatched on the same day. Any orders placed after 9:30am AEST or on weekends will be dispatched on the next business day.

Australia Post are currently not guaranteeing next day delivery on their Express Post parcels but from experience it is still the fastest option available. Please allow 2 or more days for delivery. You can track your order with a tracking number that will be emailed to you once your order has been completed.

To limit contact when delivering orders, Australia Post are now defaulting deliveries to authority to leave where possible and will not be requesting a physical signature from the customer/receiver. We strongly recommend that you have your order delivered to an address where someone is available to receive the order (such as a work address). For Australia Post updates please click here.

Bricks & Mortar Shop Hours:Our shop in Cotton Tree will be opening back up on June 4th.

June Hours:

Thursday & Friday 1pm to 5pm

Saturday 11am to 5pm 

Sunday 9am to 5pm

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Facts and Questions

Welcome to Smoochies.  All our fudge and ice cream is handmade on the Sunshine Coast by Cate, Peter and our awesome team... we are an authentic locally family owned small batch business.

If the question you have isn’t answered here please send us an email at hello@smoochies.com.au and we will be happy to assist.  We would love to hear from you anytime of the day or night (via email of course). We check our emails 6 times a day 7 days a week. 🧡

How big are the blocks of fudge?

Each 6 piece box weighs a minimum of 600g.  So that's over HALF a KILO of happiness in each box.  😲 Each piece is very dense so one piece equals 6-8 bite size pieces. So you might just have to play nice and share!!! 😊

So does that mean each block is 100g each ?

We certainly aim for 100g each but as our fudge is all handmade and hand cut some pieces might be 108g and another piece 98g.  But never will the fudge combined weigh less than 600g.  It will normally weigh a bit more than 600g just to be on the safe side.  ⚖️

How much is a 100g block of fudge in your actual bricks & mortar shop? 

We sell a block of fudge for $5.50

What is the use by on your fudge? Our fudge has a use by of 3 months but we suggest a best before of 4-5 weeks after you receive it.

Does your fudge require refrigeration?  No we recommend not placing your fudge in your fridge as it can dry it out.  Just place in a container and keep in a cupboard.  That's if you don't devour it all in one sitting!

But if your fudge is a bit soft due to humidity you can place it in the fridge for 30 minutes to reset it.

When will my fudge order be processed? 

Order by 9.30am and we will have it in the mail the very next business day.

If ordering over the weekend we will be right onto your order on Monday (except public holidays). 

We currently use Australia Post Express Post service. They deliver in 1 OR more business days after us posting (dependent upon where you live in Australia). Use the link below to get a better idea of when to expect your fudge fix. Once your order has been processed we will email you your unique tracking details.

If possible, please supply a delivery address where someone will be at home or at work to receive your yummy treats. 

👉  Australia Post Standard Parcel Delivery Times  

The From Post Code is 4558

Why isn't My Tracking Number Working?

Don't panic this is normal as they get scanned when they arrive at the mail centre and they may just be in transit

Does Fudge Travel Well?

Excellent question ✔️ and...yes it does.  Unlike chocolate, fudge doesn't melt.  It might soften on hot or humid days, but it wont melt.  So it will arrive almost identical to how we send it. Plus, we go the extra mile double-box your order and then wrap it in foil bubblewrap for thermal protection. 


Picture below of the outer strong cardboard box.

 

My Fudge Has Softened in Transit

Should this happen on extreme weather days never fear.  Heat does not damage fudge.  When we make fudge it starts off as a warm gooey consistency...then it sets.  So all you need to do is place it in your freezer for 20 minutes or fridge for 40 minutes for it to set again.  

Warmer Months:

If possible, please supply a delivery address where someone will be at home or at work to receive your yummy treats. 

If despite all the precautions that we take with our packaging, your fudge has arrived extremely soft please don’t hesitate to contact us.  It’s our job to help you and make sure you are happy with your purchase of our premium handmade fudge.  But in the meantime, place your fudge in a freezer for 20 mins and it will normally reset to its original form.  It’s not like chocolate that can’t handle the heat it won’t spoil. Some of our regular customers in warmer climates leave an esky at the front door just to be on the safe side.

Our email inbox is normally checked at least 6 times a day 7 days a week.  hello@smoochies.com.au

Can I send a fudge box as a gift with a message? 🎀

Yes you can...

If you choose one of our popular pre-made boxes at the Checkout just add your message in the Notes box and we will hand write your message on a card for you at NO CHARGE!

or

If you build a custom box just drop us an email once you Checkout with the message details and we shall make it happen for you.

What is Fudge?

A soft confectionery made from sugar, butter, and milk or cream. Ours is made with glorious cream.  Therefore our type of fudge is the silky smooth creamy type. 

However if you are partial to the hard, grainy, crumbly type of fudge we do have you covered with our Old School Box .  We have lots of Scottish folk coming into our shop for this kind of fudge.  They call it Scottish Tablet.

Allergy information?

Being a small commercial kitchen all of our fudge ingredients are manufactured on the same equipment that processes peanuts, tree nuts, milk, soy, eggs, wheat and artificial food colouring. As much as we try real hard not to our utensils that are used in preparing and cutting fudge can become “contaminated” with trace amounts of food allergens that may trigger an allergic reaction. 

Is Your Fudge GLUTEN FREE?

The majority of our flavours are Gluten Free except Cookies & Cream, Malteser, Rocky Road, Turkish Chocolate and Rum & Raisin....BUT that leaves 25 flavours that are gluten FREE. All the gluten free flavours have (GF) after their name. 

Is Your Ice Cream GLUTEN FREE?

Yes the majority are gluten free.  We also have gluten free waffle cones available. Why should you miss out on all the fun of the crunch of a waffle cone.

Is your Fudge & Ice Cream Vegan

Fudge is not Vegan friendly but yes we do have some yummy sorbets for vegans.  We are well known for our Mango Sorbet which is made from real mango cheeks.  Some people actually think it is dairy ice cream as it is so creamy

How should I store the fudge?  

Do not store in the fridge.  Unless it is in the middle of summer and an extremely humid day.  Fudge is best kept at 22 Degrees Celsius.  Refrigerating the fudge just causes it to dry out faster.  Just pop it in a container...that's is of course if you have any left over.

Does Fudge "go off"?

Our yummy fudge has a use by three month shelf life. To get the best out of it we suggest consuming it no longer than 5 weeks after receiving it. But I bet you will eat it way before that time anyway 😃

It does not need to be sealed airtight.  If after awhile it does go a little dry on the outside place in a microwave for several seconds.  Also any leftover fudge can be melted down in a microwave and poured over your ice cream, pudding or used as a strawberry dip.

Fudge is not like chocolate it does not melt, it only softens. If by chance on a hot day it has softened just pop it in the freezer for 20 minutes.

Do you have other shops?

Yes we have our sister shop The Fudge Cottage which can be found at Palmview on the Sunshine Coast (part of Aussie World Village).  You will find Cate there most of the time making the fudge and Peter at Smoochies in Cotton Tree (Maroochydore) making the ice cream.

Can I order other flavours?

If your favourite Smoochie's gourmet fudge is not part of our Build a Box Top 30 selection we can certainly take credit card phone orders over the phone. 

Please call 07 5494 5844 to order your custom box

Weddings: 

Firstly Congratulations!

Currently we supply slabs of our delicious fudge to brides & grooms wanting to cut up pieces to add to their lolly bar or packaging. We now also offer our 100g pre-boxed fudge flavours (see below). Please email us for more details hello@smoochies.com.au 

Wholesale Fudge Enquiries

We have developed a range of 100g pre-packaged boxes for the wholesale market. There are six flavours in the range.  We also wholesale our 2.4kg slabs of fudge . Please phone us on (07) 5494 5844 or email us at hello@smoochies.com.au for further wholesale information. 

 

Where do you ship to?

Currently our Fudge is only available for Australian shipping destinations

Thanks for reading all the way to the bottom of our FAQ page.  Hoping you found what you needed... if not please send us an email hello@smoochies.com.au or a Facebook message.  

Remember...

Life Happens...Fudge Helps!

 

 

 

  

 

 

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